Legal
Last updated: November 9, 2026
Because RxHealthClinic services include clinical review and may involve patient-specific medication preparation, orders generally become final once placed and cannot be refunded after clinical or pharmacy processing has begun.
If you complete the required medical intake and an independent licensed clinician determines that the requested treatment is not appropriate and does not issue a prescription, the amount paid for that requested treatment will be refunded.
Medications prepared or dispensed through licensed 503A compounding pharmacies or 503B outsourcing facilities may be patient-specific and generally cannot be returned to inventory or resold under applicable pharmacy rules.
If a shipment is lost or arrives damaged, contact support@rxhealthclinic.com within seven days of the expected or recorded delivery date. RxHealthClinic will coordinate with the pharmacy and carrier to review the issue and, when appropriate, arrange a replacement.
Questions about this policy may be sent to support@rxhealthclinic.com.